WEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2

What percentage of Americans use cash for all purchases?

• 24%

• 25%

• 85%

• 94%

In order to spare the customer’s embarrassment if their card is declined, it is important to handle the situation with

• Respect and Courtesy

• Your own money

• Pity and Sympathy

• A coupon for next time

Where are large bills, such as $50’s and $100’s, typically placed within a cash register?

• Never accept bill's larger than $20

• In the compartment with the $10’s

• Below the Cash Drawer

• Wherever there is the most room

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

• 80-90%

• 50-60%

• 30-40%

• 10-20%

What should you do if a customer argues that they are owed extra change, you don’t think they’re right, and they escalate their tone?

• Escalate your tone to match the customer’s tone

• Call a supervisor immediately

• Deny the customer’s request

• Call security

If you suspect a card is stolen, you should:

• Alert your supervisor when the customer has left the area

• Take the card and call the police

• Ask them if they stole the card

• Process the transaction and mind your business

To keep customers coming back, consistently show them that you

• Value them and are dedicated to their satisfaction

• Will give them a discount if they ask for it

• know everything about your product

• Don’t approve of other store’s because your store is better

The Sales Tax in Thibodaux, Louisiana is currently:

• 9%

• 4.5%

• 9.4%

• 9.5%

Which of the following is a good transition statement that can lead to closing a sale?

• “Are you ready to buy this?”

• “Do you want to buy this today or come back later?”

• “Would you like that folded or left on the hanger?”

• “Are you sure that’s the shirt you want to buy?”

Suppose a customer’s purchases total $52.14 and the customer gives you $60.25. What’s the correct change using the fewest number of bills and coins as possible?

• A $5 bill, 2 $1 bills, 1 dime, 1 penny

• A $5 bill, 3 $1 bills, 1 dime, 1 penny

• A $5 bill, 3 $1 bills, 11 pennies

• A $5 bill, 2 $1 bills, 11 pennies