WEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2

WEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2

11th - 12th Grade

30 Qs

quiz-placeholder

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WEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2

WEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2

Assessment

Quiz

Professional Development, Business, Life Skills

11th - 12th Grade

Medium

Created by

Erin Harper

Used 8+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of Americans use cash for all purchases?

24%

25%

85%

94%

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to spare the customer’s embarrassment if their card is declined, it is important to handle the situation with

Respect and Courtesy

Your own money

Pity and Sympathy

A coupon for next time

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where are large bills, such as $50’s and $100’s, typically placed within a cash register?

Never accept bill's larger than $20

In the compartment with the $10’s

Below the Cash Drawer

Wherever there is the most room

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

80-90%

50-60%

30-40%

10-20%

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if a customer argues that they are owed extra change, you don’t think they’re right, and they escalate their tone?

Escalate your tone to match the customer’s tone

Call a supervisor immediately

Deny the customer’s request

Call security

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you suspect a card is stolen, you should:

Alert your supervisor when the customer has left the area

Take the card and call the police

Ask them if they stole the card

Process the transaction and mind your business

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To keep customers coming back, consistently show them that you

Value them and are dedicated to their satisfaction

Will give them a discount if they ask for it

know everything about your product

Don’t approve of other store’s because your store is better

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