Cabin crew standard operation Quiz

Passenger Service Unit

• SEP

• OPS

• AFT

• PSU

Safety and Emergency Procedures

• APU

• SEP

• AFT

• CAT

Actual Time of Arrival

• FTL

• CAA

• ATD

• ATA

Senior Cabin Crew Member

• STCR

• SCCM

• LOCAL

Area around the parked a/c

• SOP

• CRM

• RAMP

The rear of the aircraft → AOC

• True

• False

Passengers → Pax

• True

• False

To be advised

(a)  

Standard Operating Procedure

(a)  

What should a cabin crew member do if the captain issues an order that requires a course of action that is different from the written procedure?

• Follow the captain's order rather than the written procedure

• Follow the written procedure and disregard the captain's order

• Seek approval for the course of action from the senior cabin crew

• Ask the captain to explain why his or her order differs from the written procedure