Training Methods

Training can be defined as ________

• Organizational activities which aims to improve employee's current performance.

• Activities designed to decrease employee's motivation.

• Activities designed to help individual employee's grow.

• Organizational activities which aims to decrease the hotel's revenue.

Development can be defined as ______________.

• Organizational activities which aims to improve current performance.

• Learning activities designed to help individual employee grow but which are not confined to a particular job.

• Designed to help group employees to deliver lower standard of service.

• Designed to decrease employee's job satisfaction.

A (a)   is crucial to organize training program.

Which employees need training?

• Employees who received good compliments from guests.

• New employees, individuals who are transferred and promoted.

• Employees who perform their job satisfactorily.

• Employees who perform up selling.

Terminal behavior in setting training objectives can be viewed as ___________________.

• The training objectives are not achievable.

• Employees are not fully participate in the training.

• Trainer must be able to clearly specify what trainee should be able to accomplish upon completion of training.

• Ignore any employees' performance problem.

Training program should be evaluated to get (a)   for ongoing improvement.

What is the benefit of training program?

• Training decreases employees' satisfaction.

• Training increases employees' productivity.

• Training decreases employees' motivation.

• Training increases employees' poor work-life balance.

What are the goals of training program?

• Training program is designed either to change attitudes and ignore employees' skills and knowledge.

• Training program is designed either to ignore employee attitudes, ignore skills and impart knowledge.

• Training program is designed either to maintain the employee attitudes, develop skills and maintain the current knowledge.

• Training program is designed either to change attitudes, develop skills or impart knowledge.

What are the training principles?

• The learner (employee) is not willing to learn.

• Learning must be fun and faster in teams.

• No feedback or knowledge of results from the trainer.

• Training are conducted in a stressful ways.

The critical success factors for e-learning training are:

• Low level of collaboration and IT infrastructure.

• Technical incompetency, human factors, poor co-operation among employee and manager.

• Technical competency, human factors, mindset, level of collaboration, perceived IT infrastructure.

• Human factors and negative mindset.