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Verification and BRP / Auth Users

Authored by Emma Bardos

Professional Development

Professional Development

Used 6+ times

Verification and BRP / Auth Users
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8 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the 2 key items you need from any caller to verify the account?

Caller's first and last name

Caller's last 4 of their Socials / SSN

PIN/Passcode

OTP

Answer explanation

Media Image

Check the Account Verification document in C2 for more details.

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What tools are used to verify the account? Select all that applies.

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3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an additional step required when adding a new or changing a Customer PIN/Passcode?

Verbal agreement

One Time Pin

Token

Answer explanation

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Did you know that only BRPs and Authorized users can verify OTPs? You can check C2 One time Pins document for more details.

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

What account changes can be initiated by the Authorized User? (Select all that apply)

Bill Inquiry

Add a line

Upgrades

Warranty Exchange

Cancel account / mobile number

Answer explanation

Media Image

There are only 10 account changes that only the BRP can make? Yes! Check BRP and Auth Users > Individual accounts in C2.

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

When adding Authorize Users, how old must the Authorized user be? Please input the age for United States customers only.

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Talking about One Time Pins, which statements below are TRUE. Select all that applies.

OTPs expire within 24 hours from the day created.

OTPs usually arrive within seconds when sent via SMS but can take from 5-30 minutes for OTP to arrive by email.

The system remembers one OTP at a time. If you send two to the same phone number, only the second one will work.

Cancelled numbers and full-suspended accounts cannot receive OTP by email.

Answer explanation

Check C2 One Time Pins document under Limitations for more details.

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Once you have successfully added an Authorized User to the account, what additional step the BRP has to complete?

Confirm you're speaking with the BRP.

BRP has to set up line permissions on MyT-Mobile.

Confirm the name is spelled correctly.

Never enter special instructions or comments in the Authorized User field.

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