What is Habit 5?

• Put First Things First

• Seek first to understand, then to be understood.

• Think Win-Win

• Sharpen the Saw

Maritza: "Amy, the worst thing has happened. I just failed my math test, and I might not pass the class."

Amy, looking at her phone: "Uh-huh, that's cool."

Which listening style is amy using?

• Selective listening

• Self-centered listening

• Active listening

• Pretend listening

Mom: "If you clean up your room by 6:00, I'll take you to go get ice cream."

Son: "Sweet, I'll get my shoes on, we're going to go get ice cream."

What type of listening is the son using?

• Pretending listening

• Selective listening

• Active listening

• Spacing out

The teacher is explaining how to do the assignment. Lisa is leaning on her arm staring out the window and doesn't hear the teacher tell them to open the file. Which type of listening is Lisa demonstrating?

• Selective listening

• Self-centered listening

• Spacing out

• Active listening

Luis: "I'm really upset because my dog died last night."

Angel: "I know how you feel. At least it was just one dog. One time I had two of my dogs die in one month. It was when I was 9..." and continues to tell the story about his dogs.

What type of listening is Angel demonstrating?

• Active listening

• Pretend listening

• Spacing out

• Self-centered listening

Brianna is telling Jessica about her new boyfriend and their date last weekend. While she is talking, Jessica is thinking to herself, "What is this, like her 50th boyfriend this year? Why does she always have to have a guy to function? Maybe if she spent less time with boys she'd develop an actual personality."

Which type of poor listening is Jessica demonstrating?

• Probing

• Judging

• Advising

• Selective listening

Sam: "You'll never guess what happened last weekend. I was at the movies with my friend, and---"

Alex: "Wait, Harkins or Marketplace? What movie were you watching? Which friend were you with?"

Which poor listening skill is Alex demonstrating?

• Judging

• Advising

• Spacing out

• Probing

Candice is telling her boyfriend Josh about her day at work. When she is done, he tells her that she should quit that job and get a job where she makes more money. What poor listening skill is Josh demonstrating?

• Advising

• Judging

• Probing

• Selective listening

What makes up a good listener?

• Body language

• Tone

• Words

• All of the above

What are the keys to genuine listening?

• Listen with your eyes, heart, and ears

• Stand in their shoes

• Practice mirroring (repeating back what they're saying and feeling in your own words)

• All of the above