Lead Quiz team Service
Quiz
•
Professional Development
•
Professional Development
•
Hard
Muhiddin Mustari
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kenapa SERVICE LEAD menjadi PENTING ??
•Improve service quality – hasil service, komunikasi Teknis
•Hanya Teknisi yang tahu potensi bisnis tambahan (bukan sales)
•Mendapatkan penghasilan tambahan
•Peningkatan productivity
•Memberikan solusi kepada pelanggan
•Meningkatkan hubungan baik ke pelanggan
•Menunjukan profesionalisme sebagai seorang expert di PC / HY
•Meningkatkan kepercayaan pelanggan kepada Teknisi
•Meningkatkan kebanggaan terhadap pekerjaan
•
A,B,C semua benar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kenapa Teknisi tidak memberikan SERVICE LEAD ??
•Tidak tahu caranya
•Tidak ada waktu
•Malu berbicara
•Apatis
•Merasa bukan job desc nya
•Tidak tahu product knowledge
SEMUA JAWABAN BENAR
•Sudah cover semua hama
•Incentive nya kecil
•Tidak pernah diberi tahu atasan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kenapa
Anda APATIS terhadap SERVICE LEAD ??
•Menambah pekerjaan FLM
•Tidak ada benefit terhadap FLM
•Teknisi tidak mau melakukan
•Takut sama Teknisi
•Takut Teknisi resign
SEMUA JAWABAN BENAR
•Ingin Teknisi fokus ke SOS
•Tidak ada waktu untuk melakukan coaching
•Tidak tahu caranya coaching
•Bukan prioritas pekerjaan
•Itu menjadi target sales bukan service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
PERHATIKAN GAMBAR TERSEBUT, !! LAGI APA??
MELIHAT PELUANG
BINGUN
MELIHAT GADIS
KAGET
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
PERHATIKAN GAMBAR TERSEBUT ??
MELIHAT JANDA
MELIHAT GAMBAR
MELIHAT PELUANG BISNIS
MELIHAT BOS
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa itu SERVICE LEAD ?
mendapatkan bonus tambahan
mendapatkan pekerjaan baru
Informasi yang diberikan kepada Team Sales untuk potensi penambahan bisnis (baik PC maupun HY) di premise pelanggan PC maupun HY
semua jawab salah
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
APA ITU SEE ( LIHAT )
Perhatikan dan kaji premise / bangunan customer akan
potensi hama / hygiene service ataupun peluang lainnya
Diskusikan dengan Customer dan perkenalkan jasa yang mereka butuhkan
SEMUA JAWABAN SALAH
Mencapai kesepakatan dengan customer untuk bertemu dengan CDE
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