MGT CH 10 Review

____ is a combination of how you feel, what you think, and what you do.

• Attitude

• Empathy

• Etiquette

• Resilience

Which of the following does not describe a successful manager?

• being confident

• being humble

• using passive listening

• taking charge of situations

Which of the following is not an attribute exhibited by professionals?

• accountability for actions

• confident in their abilities

• dress appropriately

• let others take initiative

Which of the following is an example of telephone etiquette?

• letting the phone ring if you are busy

• identifying oneself immediately after answering a call

• returning calls after a few days

• placing callers on speakerphone

Which of the following is not an example of using active listening?

• listening to a speaker

• obtaining information

• responding to requests

• receiving instructions

Which of the following is not a priority while you are at work?

• attending meetings

• checking social media

• replying to e-mails

• returning phone calls

Determining the order of importance in which tasks are to be completed is called _____.

• prioritizing

• setting goals

• creating a to-do list

• scheduling

Which of the following does not help a person attain advancement?

• exhibiting confidence in personal performance

• interacting with others in the workplace

• learning how to manage up

• gossiping about coworkers

Which of the following is an example of managing up?

• flattery

• insincere

• volunteering your services when needed

• eager attentiveness toward a supervisor

Which of the following is appropriate office behavior?

• gossiping about other coworkers

• being friendly with coworkers who can help you get a promotion

• withholding information from a coworker to maintain an advantage

• being proactive in situations that demand attention