Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Who needs to be satisfied with the quality of products?

• Rivals
• Suppliers
• Customers

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

When products are checked at each stage of production, what is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

When products are checked at the end of the production process this is called

• Quality Assurance

• Quality Circles

• Quality Control

What is the best methods of improving quality

• Expansion
• Lowering costs
• Staff and Management Training

When is Quality Control carried out by a business?

• Inspection or checking of product/service is carried out at the end of production

• Inspection or checking of product/service is carried out during production

• Inspection or checking of product/service is carried out before production

Total Quality Management involves

• Management

• management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

• management and customers, in order to meet or exceed customer expectations.