Belows demonstrate the impartiality conducts. (Multiple answers)

• No compromise of test result and report accordingly.

• Adjust the test result to fulfill customer requirements.

• Committed to laboratory's code of conduct and ethics and work professionally, competently as per test method/ procedure.

• Any issues (external, internal, personal) encounterred seek advise from superior for resolutions without affecting test performance.

• Test result verification by second competent person and reviewed by Approved Signatory prior released to the customer

Confidentiality means: (Multiple answers)

• Abide and committed to Confidentiality Policy. No disclosure of customer/laboratory's information to third party or public without approval.

• Ensure right recipients received their specific test report. No amendments are allowed if test results are reported in softcopy version.

• Handover test result to any authorities or regulatories upon verbal request.

• Only authorized lab personnel is allowed to discuss with customer pertaining to test results.

The laboratory shall be an independent department / processes direct reporting to Top Management but not under management of another deparment especially internal customer, such as sales and production department.

• Yes

• No

Which of below shows the communication of changes to sustain laboratory's integrity? (Multiple answers)

• Notify, email, display to lab personnel for any update of latest equipment correction factor.

• Revision of related procedures or forms to adopt the changes and implement.

• Provide training to lab personnel on newly bought equipment/ reagents/ materials.

• Regular meeting to review the changes.

How to ensure the personnel competency prior authorized to perform specific task/ testing? (Multiple answers)

• Provide training and supervision.

• The lab personnel is able to demonstrate the testing procedure.

• Assess and evaluate the accuracy, truesness and precision of the personnel through repeatability of testing.

• Monitoring through proficiency testing, intralaboratory comparison or interlaboratory comparison

Environmental condition to be monitored, controlled and recorded. (Multiple answers)

• Oven drying temperature for moisture test.

• Sample incubation temperature.

• Temperature of refrigerator which used for sample/ reagents storage or preservation.

• Sample digestion temperature within a range.

• Room temperature and humidity for the performance of specific test or storage of chemicals/ reagents.

Personnel other than lab personnel is not allowed access to the laboratory area without approval.

• Yes

• No

Purposes of external calibration for measuring equipment. (Multiple answers)

• Identify the equipment error.

• To repair and clean the equipment.

• Determine and justify latest correction factor to apply.

Purposes of intermediate checks / internal verification. (Multiple answers)

• To clean and repair the equipment

• To verify the validity of current correction factor.

• Initiate for external calibration if significant deviation of equipment error is detected.

Items / services received from external provider are checked and verified on its conformity/ specification. (Multiple answers)

• Review the contents and results of Calibration Certificate for calibration done.

• Review Certificate of Analysis for chemicals/ reagents bought.

• Carry out intermediate checks / internal verification for newly bought equipment or equipment returned from service/ repair.

• Use of QC sample / reference sample during testing for verification of newly bought chemicals/ reagents.