FUNDAMENTALS IN LODGING OPERATION

considered the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service

• HOUSE KEEPING

• FRONT OFFICE

• F AND B

• HUMAN RESOURCE

refers to a process by which people become guests in a lodging establishment.

• CHECK-IN

• RESERVATION

• CHECK-OUT

• BOOKING

serve the special needs of guests and employees for information about:

Guests

Goods and services

• HOTEL ACCOUNT

• PORTFOLIO

• INFORMATION SHEET

• CHECK IN

refers to a process by which guests terminate their status as guests ofa lodging establishment.

• CHECK OUT

• CHECK IN

• TERMINATION

• EVACUATION

is responsible for enhancing guest services by constantly developing services to meet guests' needs.

• GENERAL MANAGER

• RESERVATION MANAGER

• HOUSEKEEPING MANAGER

• FRONT OFFICE MANAGER

________ waits until the hotel quiets down at about 1:00 A.M. and then begins the task of balancing the guest's accounts receivable.

• NIGHT AUDIT

• GRAVEYARD FO

• NIGHT CASHIER

• FRONT OFFICE MANAGER

refers to an arrangement by which lodging operators hold accommodations for guests who will be arriving at some later time.

• CHECK OUT

• WALK IN

• RESERVATION

• CHECK IN

A reservation made with sufficient time for a confirmation slip to be returned to the client by mail or fax.

• Guaranteed reservation

• Confirmed reservation

• Regular reservation or non-guaranteed reservation

refers to a reservation where the client pays for the first night prior to his or her arrival. This may be in the form of a credit card number or receipt of the first day's payment.

• Confirmed reservation

• Regular reservation or non-guaranteed reservation

• Guaranteed reservation

Type of reservation not paid in advarnce and the room is held until a specified time (usually 6 P.M.) on the date of arrival.

• Regular reservation or non-guaranteed reservation

• Guaranteed reservation

• Confirmed reservation