INSW Test (Q1) - ICT2-1

Which of the following is the term used for a set of programs that acts as an interface between the applications that are running on a computer and the computer's hardware?

• Kernel

• Operating system

• Utilities

• Command line

• Drive

Part of the operating system core is responsible for controlling security, managing the file system, and providing a platform for applications to run on. What is this feature's name?

• Desktop

• Kernel

• Driver

• Interface

• Central processing unit

Which Windows tool do you use to browse the file system on a drive?

• Taskbar

• Folders

• File Explorer

• Notification Area

Which of the following items are likely to be displayed in the notification area of a computer running the Windows operating system? (Select two.)

• Shortcuts to launch recently used applications.

• The current time.

• Icons representing all currently open documents.

• Icons representing all currently open applications.

• A volume control.

Which component of Windows prompts the user for credentials or permissions to minimize the dangers of unintended software installations?

• User Account Control (UAC)

• Firewall

• Defender

• Firewall with Advanced Security

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and access specific folders?

• Dock

• Spotlight

• Mission Control

• Terminal

Mac allows you to scroll by sliding two fingers up or down on a touchscreen. What is the name of the Mac feature that lets you perform functions using finger motions?

• Motion

• Gestures

• Screen Calibration

• Commands

A Mac OS user has forgotten the location of an important spreadsheet document.

Which Mac OS feature could be used to find the spreadsheet?

• Mission Control

• Key Chain

• Spotlight

• Remote Disk

As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I'm doing."

Which of the following professionalism principles is the technician failing to follow?

• Avoid being judgmental.

  .

• Avoid dismissing customer problems

• Maintain a positive attitude.

• Avoid an argument with the customer.

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions.

Which of the following is the BEST way to address the situation?

• Ask the customer, "What did you do to it?"

• Tactfully explain the problem without accusing or judging the customer.

• Explain the problem with abbreviations for well-known components to convey information quickly.

• Fix the problem without saying anything, realizing that you'll probably be back to fix the same problem again.