Device Program CJ3

What is a "qualifying event"?

• Enrollment in a protection plan.

• The purchase of a device.

• A device is ported to T-Mobile from another carrier.

• The loss or damage of a device.

What is the Protection <360> monthly charge for a Galaxy S7 purchased through T-Mobile?

• $9

• $13

• $14

• $7

When will T-Mobile fulfill the warranty exchange of an iPhone or iPad?

• Any in-warranty exchange

• The customer has AppleCare+

• The customer has an extended warranty and their Apple warranty has expired

• Whenever the customer would incur a fee by going through Apple for the exchange

How many approved physical/liquid damage claims does AppleCare cover through Apple in the 24 month coverage period?

• 4

• 3

• 2

• 6

Your customer says their phone's screen is cracked and they want to repair or replace it.

What's a good probing question?

• "Do you know how much the deductible is on your insurance?"

• "Can you tell me which insurance policy you have?"

• "Other than the broken screen, were you happy with that device?"

• "How old was that phone?"

What eligibility requirements must all be met before a device can be enrolled in a protection plan?

• Payment history

  EIP status

  Device

• New account

  Qualifying event

  Handset purchase

• Account

  Device

  Qualifying event

Use the Assurant site (English, Español ​​​) to answer the question.

With Protection <360>, what is the deductible for loss/theft for a Pixel 3A purchased through T-Mobile?

• $49

• $149

• $99

• $249

Your customer says, "I totally cracked my display. The screen comes on, but I can't do anything."

You determine that they have Device Protection on their iPhone 11 Pro and owe $400 on their EIP balance.

What's your next step towards fixing their issue?

• Discuss upgrade options

• Explain the benefit of JUMP!

• Ask probing questions; complete a visual audit

• Discuss the insurance process