
Handling complaints
Authored by Travel & Mobility Factory
Professional Development
1st Grade
Used 7+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
how can i handle RED customer ?
Listen to him
Value him as a Customer
Suggest easy & simple Solutions
Be reactive
Be always friendly
Suggest fast Solutions
Be Factual & precise
Make him save time
Answer his questions
Provide him with informations
Be factual & precise
Show Empathy
Keep a calm & friendly tone of voice
Confirm the solution with him
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
if the passenger is seated i need to :
lower the body to same eye-level.
call him by his name so he can come over
tell him to stand up
ignore him
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
the customer is off and not happy , i need to be :
always ON and display empathy & understanding
i dont care as long as i follow the procedure
call my supervisor
ignore him
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
the most important aspect is the Relational Connection, it is:
showing empathy , respect & smile
working & following the procedure
grooming & the way i look
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
the most tolerant customer is :
red
blue
green
yellow
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