BLQ Case

BLQ Case

1st Grade

10 Qs

quiz-placeholder

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BLQ Case

BLQ Case

Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

Samir Ahmed

Used 594+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 ASSIA clear view result is, No immediate action is recommended, your action is?

Escalate to IU

Inform customer to wait 3 days until tests done on the line ( Inform customer to leave CPE on during the 3 days )

Connect from main

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We should inform CST to leave CPE turned on while escalating BLQ case?

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

line code is must set to adsl2+ or vdsl according to cst port 

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Line code for ADSL2+ is :

G-992-5

G-992-2

G-992-3

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

cst has Ticket in IU pool and passed SLA so you will:

Create delay ticket and inform cst sla with 2 day 

Create delay ticket and inform cst sla with 1 day 

inform cst wait follow up call

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has ticket Need Optimization escalated in 10.00 PM and CST calling at 11.30 pm in same day so you will :

Create delay ticket and inform cst 1 hour 

Inform cst waiting follow up call 

Inform cst waiting SLA

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has BLQ ticket with update ( working from exchange ) without a visit update , right action is : 

Re-Troubleshoot BLQ

inform CST that the problem solved

Re-escalate case to IU pool

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