BLQ Case

 ASSIA clear view result is, No immediate action is recommended, your action is?

• Escalate to IU

• Inform customer to wait 3 days until tests done on the line ( Inform customer to leave CPE on during the 3 days )

• Connect from main

We should inform CST to leave CPE turned on while escalating BLQ case?

• TRUE

• FALSE

line code is must set to adsl2+ or vdsl according to cst port 

• TRUE

• FALSE

Line code for ADSL2+ is :

• G-992-5

• G-992-2

• G-992-3

cst has Ticket in IU pool and passed SLA so you will:

• Create delay ticket and inform cst sla with 2 day 

• Create delay ticket and inform cst sla with 1 day 

• inform cst wait follow up call

CST has ticket Need Optimization escalated in 10.00 PM and CST calling at 11.30 pm in same day so you will :

• Create delay ticket and inform cst 1 hour 

• Inform cst waiting follow up call 

• Inform cst waiting SLA

CST has BLQ ticket with update ( working from exchange ) without a visit update , right action is : 

• Re-Troubleshoot BLQ

• inform CST that the problem solved

• Re-escalate case to IU pool

In BLQ case Clear View Result After Search is ( Technical dispatch is recommended ) , and after running the appropriate mode of Clear View result became ( No DSL Physical Layer is detected ) right action is :

• Escalate to IU

• Inform CST check with another CPE

• Check Diagnostic Tab In Line Details

 Second time Escalation SLA in BLQ case is :

• 2 Day

• 1 Day

• 2 Hour

If customer has ADSL package, VDSL CPE and Port is ADSl , CCA should follow change offering process to change port from ADSL to VDSL in addition to handling the main case “ BLQ”

• TRUE

• FALSE