CRM OPERATION REFRESHER
Quiz
•
Professional Development
•
1st - 3rd Grade
•
Practice Problem
•
Easy
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What are the choices in Ticket Type
Aduan Dari Luar
Aduan Dalaman
Pertanyaan (inquiry)
All
2.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
We have to choose International channel for International Parcel inquiry
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
For TikTok Inquiry, we need to choose which Channel to record CRM?
Lazada
TikTok
Shopee
VIP CS
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What type of complaint for Parcel missing during transit,
Urge Parcel
Misrouted
Damage Parcel
Lost Parcel
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What type of complaint for Parcel not yet delivered / received
Parcel Delay
Damage parcel
No POD
Service attitude
6.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
If customer complaint to delivery the parcel as soon as possbile, we need to choose "Urge Parcel" complaint type
True
False
7.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What are the response timeframe for Acknowledgement of the CRM ticket
8 Hours
12 Hours
24 Hours
36 Hours
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