Intro to Communication: Practice 1

1. An operations consultant trying to discuss a budget shortfall with an employee who is recovering from the recent death of a family member probably will not receive his listener's undivided attention. This distraction is an example of ________ noise.

• social

• semantic

• technical

• psychological

1. Lionel has arranged a meeting with a website designer who will create his website for his company. At the meeting Lionel will give a presentation to communicate his ideas. Which of the following options should he use to prepare his presentation?

• Flipchart

• Whiteboard

• Overhead Projector

• A presentational software

1. Which one of the following is a barrier to good communication in the workplace?

• The transfer of information

• A lack of trust and honesty

• Using the appropriate medium

• A customer highlighting a problem

1. In 2009, two Domino employees thought it would be just hilarious to post a video of themselves, defiling sandwich ingredients. The duo created five videos in total, one of which showed an individual sticking mozzarella cheese up his nose and then blowing the cheese on a sandwich, among other unsanitary and stomach-turning activities. An estimated number of 1 million people viewed these videos before they were removed two days later. As the CEO of Domino, identify the best ways to respond to the crisis as stated below.

• Calling customers personally

• Uploading an apology video on Youtube

• Using social media to respond to customers

• Sending letters to customers explaining the situation

State the 9 different types of non-verbal communication.

Azhar has a small bakery that sells pastries, cookies and birthday cakes. To promote his bakery, Azhar created a Facebook page and uploaded pictures of his products. Many of his clients are his Facebook followers, and this has helped Azhar to improve sales in his bakery. Azhar’s communication with his Facebook followers is a type of ___________.

• impersonal communication

• face-to-face communication

• intrapersonal communication

• interpersonal communication

Josh has an outgoing, open-minded and modern personality. He can be very blunt, and he thinks that his colleagues or clients should not be offended whenever he uses profanity. However, most of the time, his colleagues find it to be abrasive and offensive. Josh needs to be aware that he has created a __________ barrier between him and his colleagues.

• social

• physical

• technical

• psychological

On a recent trip to Sanghai, Mr. Edward, a well-known American executive, met his client Mr. Ma in a small cafe. While sipping tea, Mr. Edward commented that the tea was too strong, which prompted Mr. Ma to discuss the different varieties of Chinese tea. After a lengthy explanation, Mr. Edward commented again that the tea he was having was too strong. What listening barrier is likely getting in the way of clear communication between the two people?

• Physical

• Psychological

• Thought speed

• Faking attention

Mr. Chang works in Kuala Lumpur and has to send an important information to his counterpart in Singapore. The information needs to be sent urgently, and it contains complex information which is confidential. The best way to send the information is through a/an _________________.

• email

• courier

• text message

• telephone call

Yani has tried her best to leave the office early today. She is meeting an important client for a meeting over lunch. However, on the way to the restaurant, she was caught in a heavy traffic. In the car, she was biting her nail and constantly looking at her watch. The non-verbal behaviour displayed by Yani, is referred to as ___________.

• haptic

• artifacts

• kinesics

• chronemics