retake

What entries in the Device Return Status tool will verify that a device was returned?

• Store inventory label scan

• Device return confirmed

• Device received at warehouse

• Device shipment confirmation

Engage your leadership to have the card reissued if you investigates using the Promo Tool and notices that the customer's submission was approved 3 weeks ago, which means they should have received their payment by now.

• TRUE

• FALSE

Location Services enabled is NOT included in eligibility Devices Trade in criteria to be eligible.

• TRUE

• FALSE

Prevent the customer's future contact by recommending self-help if you want to deepen relationship during payment call

• False

• True

• Maybe

The Promo Dashboard currently shows what?

• EIP LOANS

• PROMO after February 2018 starting with the 2018 Add One Line Get One Line offer

• LEASE PHONE

Cycle Begins at 15th and Ends 14th each monthand due Payment Due every 7th. What day each month are charges for his rate plan and features calculated, along with any late fees if BILL CURRENT

• START DATE: 15TH

• DUE DATE: 7TH

• CLOSE DATE: 14TH

You have to Explain MRC charges, EIP charges, downloads, OOW fees, one time fees, and international dialing charges if the customer said "I don't understand the charges on my bill, and I'm hoping you can walk me through them."

• True

• False: Only disputed BILL

On which date do charges begin for the cost of the new 6-line plan?

• April 8TH

• April 22ND

• April 2nd

bill current is When is the MRC billed at the beginning of the cycle and due within the same bill cycle

• True

• False: Bill Arrear

• Depends on the Close Date of the BAN

You can view All billing cycles in the ATLAS Checkbook field

• False: Only 6 Recent Cycle

• True