
retake
Quiz
•
Fun
•
1st Grade
•
Practice Problem
•
Medium
Used 4+ times
FREE Resource
Enhance your content in a minute
20 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What entries in the Device Return Status tool will verify that a device was returned?
Store inventory label scan
Device return confirmed
Device received at warehouse
Device shipment confirmation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Engage your leadership to have the card reissued if you investigates using the Promo Tool and notices that the customer's submission was approved 3 weeks ago, which means they should have received their payment by now.
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Location Services enabled is NOT included in eligibility Devices Trade in criteria to be eligible.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Prevent the customer's future contact by recommending self-help if you want to deepen relationship during payment call
False
True
Maybe
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The Promo Dashboard currently shows what?
EIP LOANS
PROMO after February 2018 starting with the 2018 Add One Line Get One Line offer
LEASE PHONE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cycle Begins at 15th and Ends 14th each monthand due Payment Due every 7th. What day each month are charges for his rate plan and features calculated, along with any late fees if BILL CURRENT
START DATE: 15TH
DUE DATE: 7TH
CLOSE DATE: 14TH
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You have to Explain MRC charges, EIP charges, downloads, OOW fees, one time fees, and international dialing charges if the customer said "I don't understand the charges on my bill, and I'm hoping you can walk me through them."
True
False: Only disputed BILL
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