D6 Down cases

In case customer has Voice Down Case and there is any problem effect on Data status CCA will mentioned it in ticket title, like "Voice Down – BLQ ".

• true

• false

The physical SLA will be 2 Calendar days .

• true

• false

ما هو الحيوان الاكثر ذكاءا؟

• دولفين

• الحوت

• الاسد

If the customer ask about Caller ID transfer cst to ?

• fixed line VDN

• Sales Q

• Dir to CSO

Noise Problem case should not be escalated to IU unless noise issue related to ?

• logical issue

• physical issue

Customer inform us that there is stolen or cut cable in his pop while no update on Outage. What is your action ?

• direct cst to complain team.

• Ticket will be escalated to IU with no troubleshooting

if there 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as ?

• physical instability

• Data down