Subject Verb Agreement

Either the team leaders or their manager ________ going to have to approve the transaction.

• is

• are

_____ the client or its customers expect excellent customer service from call center representatives?

• Do

• Does

Some of the calls _____ to have been misrouted.

• appear

• appears

Not only the managers but also their director _________ been asked to explain the reasons for non-compliance.

• have

• has

Each and every client and customer ___________ excellent customer service.

• demands

• demand

Sons and Daughters, a new show in HBO, __________ me of my own family.

• reminds

• remind

Five weeks _______ more than enough for trainees to learn all they need to know to serve their customers effectively.

• is

• are

One-half of the agent population ___________ to be on the night shift.

• prefer

• prefers

Some of the given information _______ outdated

• seem

• seems

To an outsider, the metrics of our program __________ confusing

• seem

• seems