D8 Unable to obtain IP

1- Customer Subscription checked, LDAP profile checked , cst Obtain From 2 Pools WE and OP Whats the Right Action :

• Follow With cst Normally

• transfer cst to OP Q

2- Incase Missing AAA Profile , CCA Action :

• Escalate To SLS

• Restart Port

3- inCase Cst Has Unable To Obtain IP Case , and customer is utilized (out of ratio ) or within ratio , CCA Action :

• Troubleshoot Normally

• Informed cst Script

4- Customer Subscription checked, LDAP profile checked, AAA Profile checked, suspension checked : account is suspended, removed via cst 360 , whats the Next Step :

• Escalate as suspension case

• transfer cst to Sales

5- Customer Subscription checked, LDAP profile checked, AAA Profile checked, suspension checked, Speed Variance checked, Congestion Status checked, Pop is not utlized or within ratio, Line Has Logs within 1 hour : No , Whats the Next Step :

• Restart Port

• Reset and Re configure

6- Customer Subscription checked, LDAP profile checked, AAA Profile checked, suspension checked, Speed Variance checked, Congestion Status checked, Pop is not utlized or within ratio, Line Has Logs within 1 hour : Yes, logs checked : Wrong Nas Port ID Login , Whats the Nest Step :

• Run PO

• Confirm On Customer That He Is Connecting One CPE Only then Escalate to SLS

7- Whats the Mean CPE Accessd :

• Open CPE Page Setting

• Means if CPE page requested a username & password.

9- Escalation of any Logical Case, Ask customer to leave the CPE power turned Off ?

• True

• False

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