D9 Browsing

1- CCA should handle 'Family' in logical cases

• True

• False

2- IT is mandatory to change cpe password for all CPE :

• False

• True

3- CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST

• All Sites

• Certain Sites

4- Cst has browsing issue Farahy.com only , Customer is the site owner :

• Transfer Customer to Mail and Domain Q

• Transfer to account management Q

5- It's mendatory to add DNS using HDM tool if cst has we cpe

• True

• False

6- While esclating Browsing case we should inform cst by Ticket number

• True

• False

8- Customer has Browsing case in All Sites, Ping Google Domain: No reply, Ping Google IP: reply the right action

• Trace Customer WAN IP

• Perfprm Flush DNS command then add DNS

9- SLA for suspended account .

• 4WD and in case of delay renew SLA and create delay ticket

• 48 WH and in case of delay renew SLA and create delay ticket

10- SLA for missing in AAA profile

• 4WD and in case of delay renew SLA and create delay ticket

• 48 WH and in case of delay renew SLA and create delay ticket

11- SLA for Speed variance

• 48 WH and in case of delay renew SLA and create delay ticket

• 2-5 H and in case of delay renew SLA and create delay ticket