1- Cst has logical instability with multi-login > 3 Min reset and reconfiguration done and problem still the same so the right action will be.

• Inform Customer To Check With Another CPE

• Reset & Reconfigure again

2- For logical instability case (Multiple Login = 3 min) Reset and Reconfigure , still the same issue

• Adjust Mtu

• Escalate ticket to SLS

3- Cst has logical instability with multi-login > 3 Min reset and reconfiguration done and problem still the same, cst checked with another CPE but still the same , so the right action will be.

• Check for spyware

• Escalate To SLS

4- Customer complain from instability ,Line supported by Assia, you found Last fix within 24 hours from now, Clear View output : No DSL Physical Layer Issue Is Detected , your action :

• Handle as Logical Instability

• Handle as physical instability

5- Cst has logical Instability case connected through cable CST has spywares CCA action :

• Continue T-SH

• Stop T-SH and CST must has clean PC

6- CST has Logical Instability case and has congested POP

• Stop Trouble shooting and inform CST script

• continue Trouble sooting

7- While Trouble shooting Logical Instability CST must connect his CPE via Cable

• True

• False

8- Spyware command :

• Ping

• Netstat -n -o

9- 127.0.0.1 consider aspayware

• True

• False

11- We can handle logical instability case via mobile ?

• True

• False