D13 Slowness

1- CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :

• Escalate the ticket as speed variance case

• inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota

2- CST has slowness in Browsing your action :

• Add We DNS then restart port

• Check download rate

3- CST has slowness in Streaming your action :

• Check if there is streaming issue on Youtube on Auto Quality

• Handle as BLQ

4- Family CST has slowness case :

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

6- Option Pack cst has Slowness case :

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

6- Option Pack cst has Slowness case :

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

7- CST has Slowness case and his POP Within Ratio your action :

• Handle normal

• Stop Trouble shooting and infporm CST with script

8- CST has Slowness case and his POP Congested ( utilized ) your action :

• Handle normal

• Stop Trouble shooting and infporm CST with script

9- We can Trouble shooting Slowness case by using Mobile :

• True

• False

10- We can check download rate from any website :

• True

• False