Salesforce Community Winter 2020

Northern Trail Outfitters launched a Community using the Community Service template, Community users have requested quick access to the Projects custom objects in the Community navigation. The community user profile has read access on this object.

Which three actions should a community cloud consultant take to fulfill this request?

• Create a web tab for the Project object through Tabs is Setup.

• Add a menu items to the Navigation Menu component

• Select the list view that appears on the Project landing page.

• Define a Salesforce Object menu item type for the Project object.

• Define an External URL menu item type pointing to the Project list page.

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user Interface for each Knowledge Base in all of these Communities.

Which step should the Community Cloud Consultant take to meet this requirement?

• Create a link to the Knowledge Base in all Communities.

• Merge the Communities into the Community that has the Knowledge Base.

• Recreate the Knowledge Base page in all Communities.

• Export the page and select it when creating a new page in all Communities.

The security model for Universal Containers is Private for the Case Object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases.

How should internal users see these Cases?

• Use a share group

• Use a public group

• Use a sharing set

• Use the role hierarchy

Universal Containers need to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page.

What should be the first step to add this page to the site?

• Create a standard page

• Create an object page

• Clone a standard page

• Clone an object page

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.

What is an efficient way to accomplish this?

• Use a shared Bootstrap CSS file in all of the Communities.

• Ensure that all Community managers use the same CSS standards in all pages.

• Ensure that all Communities are only using standard Lightning Components.

• Create a standard theme that is used in all of the Communities.

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their license?

• Users with the Lightning External App license.

• Users with the Customer Community Plus license.

• Users with the High volume Customer Portal license.

• Users with the Customer Community license.

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part.

Why are users unable to see each other in the People tab?

• External users can only view each other if they are in the same Account.

• Users did not approve each others' Friend Requests within the Community.

• The Administrator has deselected Community User Visibility.

• External users cannot view each other within Partner Communities

Universal Containers needs to enable public access to a Community.

How should a Salesforce Admin fulfill this requirement?

• Update the setting to Public Visibility for all Community pages.

• Enable the "Public can access the community" checkbox.

• Update the setting to "Allow access without login."

• Enable "Give access to public API requests on Chatter."

Universal Containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community.

Which three aspects can UC customize on these types of emails?

Choose 3 answers

• Footer text

• Fonts

• Email format

• Sender’s email address

• Logo

Northern Trail Outfitters is launching a Community with the following requirements:

• Branding requirement is limited to the company logo.

• Community will be accessed by users with older browser versions, including IE9.

• Community users should have access to Orders and Contracts.

• Community users should be able to view their invoices, which are saved as external objects in Salesforce.

Which template should the Salesforce Administrator use to build this Community?

• Salesforce Tabs + Visualforce template

• Aloha template

• Customer Service template

• Kokua template