Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfill this requirement?

Enable the "Public can access the community" checkbox.

Update the setting to Public Visibility for all Community pages.

Update the setting to "Allow access without login."

Enable "Give access to public API requests on Chatter."

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community will be accessed by users with older browser versions, including IE9. • Community users should have access to Orders and Contracts. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Administrator use to build this Community?

Salesforce Tabs + Visualforce template

Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to onboard a select set of existing customers to the UC Community, without the need for users to self-register. How should a Community Cloud consultant accomplish this task? Choose 1 answers

Enable Person Accounts and set the Accounts as Community users.

Use the Data Import Wizard to create users from Contacts.

Use the Salesforce Community User API to create users from Contacts.

Use Data Loader to export Contacts and insert as Community users

A coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals: • Go to market quickly. • Generate online revenue rapidly. • Work with a mobile-ready storefront. How should the Community Cloud consultant meet these goals?

Use B2B Commerce for Community Cloud.

Use Build Your Own Lightning Template.

Use custom Lightning Components.

Use a Visualforce Page Lightning Component.

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?

Enable Question-to-Case functionality.

Enable Entitlement and Milestone.

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts. How should the Administrator meet these requirements?

Set up Unlisted Chatter groups and make the UC account manager the owner.

Build a custom Lightning Component and enable the sharing attribute.

Configure a Collaboration object with manual sharing.

Set up Private Chatter groups and make the UC account manager the owner.

An organization's administrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements? Choose 3 answers

Configuration point ranges for the levels.

Enable setup and display of reputation levels.

Remove and add reputation levels as required.

Provide a custom name for each reputation level.

Upload a badge image for each reputation level.

Universal Containers wants its Community users to have the ability to log in using Facebook and Google. Which set of features should the Administrator use to achieve this goal?

Auth Provider and Registration Handler

Custom Lightning Component and Apex Class

Universal Containers (UC) is using Service Cloud to handle Cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling knowledge and Articles. UC wants users to be able to create a Case without logging in to the Community. Which two features should the Administrator enable to meet this requirement? Choose 2 answers

Guest Access to the Support API

Northern Trail Outfitters has released a Customer Service Community for its users for outdoor and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

Follow users associated with Questions and posts.

Subscribe to Topics associated with Questions and posts.

Subscribe to Questions and posts.

Subscribe to an RSS feed about Questions and posts.

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other Partners. How should the Salesforce Administrator meet this requirement?

Uncheck Community User Visibility under Sharing Settings.

Update the Internal User record to Private under Sharing Settings.

Enable Super User access for each Partner's Community role.

Turn off Portal User Visibility under Sharing Settings.

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community?

Assign Data categories to articles and map to Topics.

Assign Topic categories to articles.

Assign Data categories to Chatter profiles and map to Topics.

Assign articles directly to Navigational Topics

Universal Containers (UC) has discovered a niche market of architects and builders using shipping containers to build both residential and commercial structures. UC has decided to launch a Community with the following objectives: • Encourage collaboration among the architects and builders. • Ensure that members have access to technical expertise about the structural capabilities and limitations of containers. • Facilitate the exchange and discussion of design ideas. The preliminary research suggests that 10,000 members can be expected in the first year. Which three actions should the Admin take prior to launch? Choose 3 answers

Test the member profile permissions to make sure they are able to find and post relevant information.

Set up reputation levels that help users to identify people with greater expertise and incentivize participation.

Make sure customers are members of only this architect and builder Community.

Load test Chatter groups to make sure file and member counts won't be exceeded.

Establish moderation rules and processes for addressing flagged content.

A coffee company has created a knowledge Base around its products and their usage. Prospective customers need to search for products and view Community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products. How should the coffee company's Administrator meet these requirements?

Create a Public Community for the knowledge Base, and let current customers register products.

Create a Public Community for the knowledge Base, and let current customers sign in to register products.

Create a Public Community for the knowledge Base, and let current customers register products in a Private Community.

Create a Private Community for the knowledge Base, and let all customers register themselves

Universal Containers creates a Customer Service Template-based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Set the Number of Articles property inside the Page Editor.

Make sure Top Articles for Topics is enabled in Community Management.

Add the Top Articles component inside the Community Builder.

Update Knowledge Settings inside Setup.

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule? Choose 3 answers

Uncheck "Send Welcome Email" in production Workspaces before deployment.

Deploy the changes to production using change sets to disable the welcome email.

Turn the sandbox Community to Inactive status before deploying the metadata to production.

Add the Community user profile(s) as members of the Community before activating production

Change the Community membership of sandbox Community users from Profiles to Permission Sets

Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfill this request?

Add the List View Lightning Component to the Home Page.

Configure Opportunity as the default landing page in Community Settings.

Set the Opportunity object page as the landing page in Community Builder.

Enable the opportunity page as the landing page on the Community user profile.

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their U.S. customers. They have separate profiles for their U.S., Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to U.S. customers?

Add only U.S. customer profiles as Community members.

Add the U.S. customer public group to the Community as members of the Community.

Add each U.S. customer as a Community member from their contact record.

Add U.S. users to the Community sharing set

Universal Containers needs to build a Partner Community that supports multiple business units by providing the following abilities: • Each business unit can only collaborate with its partner network. • Partners only see knowledge articles and content specific to their business unit. • Some business units allow partners to raise support cases. • Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?

Build a Community for each business unit and assign partners to the relevant Communities.

Build a Community for each business unit and allow partners to have separate login credentials.

Build one Community and allow the partner profiles to be assigned based on the business unit.

Build one Community and segment partner visibility by turning off Community User Visibility

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?

Include the partner profile as a member of the Community for customers.

Create Partner users as members in the Customer Community and send login details to the users.

Add the Customer community to the Partner Community user profile.

Select the Enable Customer Community user option in the Partner contact in Salesforce.

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics. How should the Salesforce Administrator accomplish this?

Merge similar Topics in Content Management Workspace.

Keep existing Topics and reassign Articles to newly created Topics.

Delete existing Topics and assign Articles to newly created Topics.

Mark old Topics as Inactive and assign Articles to the new Active Topics.

Northern Trail Outfitters has spent several months refining the look and feel of their recently launched Customer Community and wants to leverage this design in their new Partner Community. Which three steps should the Community Cloud consultant recommend to meet this requirement? Choose 3 answers

Export the Customer Community template in the Builder Settings.

Select the created Bolt solution in the Builder Themes.

Define the name, images, and features of the template.

Select the created Bolt solution in the Community Creation wizard.

Export the Customer Community using Site.com Studio.

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of a thread when a solution to a question is provided. Which three options will allow Universal Containers to meet its requirements? Choose 3 answers

The Community moderator can select the best answer.

The person who posted the question can select the best answer.

An authorized user can pin a post to the top of the feed.

The person who answered the question can select the best answer.

Any Community member can pin a post to the top of the feed.

A global non-profit organization (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record Detail pages. As requirements evolve for each region, the Community will be customized to have regional branding and themes with new pages and components. Which option should the Community Cloud consultant consider first to meet these requirements?

Salesforce Tabs + Visualforce template

Non-Profit Success Pack template

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Create a partner profile for the company.

Add partner contacts to the Community as members.

Create the account and enable it as a partner account.

Allow partner users to self-register and gain access.

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Use CMS Connect to bring both sets of resources into the Community.

Consolidate work into WordPress and use CMS Connect in the Community.

Create Knowledge articles that link to the relevant documents in both systems.

Use the native Content Transformation tool to convert the resources into Knowledge articles.

Universal Containers will be implementing several Communities, and wants to ensure login uniqueness. Which set of license types will enforce username uniqueness across all Salesforce organizations and Communities?

Partner Community and Lightning External Apps Plus (Note: also Employee Community)

Customer Community and Partner Community

Customer Community, Customer Community Plus, and Lightning External Apps

Lightning External Apps Plus and Lightning External Apps

Universal Containers (UC) wants Lightning Experience-enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud consultant educate employees on how to access the Community?

Direct employees to the App Launcher.

Direct employees to the global header.

Recommend employees use a separate username for Community access.

Advise employees to use the "Login in as" functionality.

Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are: • Partner users should only see Accounts and Cases that they have access to. • A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account. • Partner users must be able to collaborate within the private Groups of which they are members. What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers

Set External User Organization-wide Defaults to Private on the Account and Case Object.

Configure an Owner-based Sharing Rule on the Account and Case Object.

Use Partner Account Relationship Data Sharing Rules.

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities (e.g., feed and publisher) to an existing object page. What is the fastest way for the Salesforce Admin to do this in Community Builder?

Edit the object page, add the components, and publish.

Create an object page, add the components, and publish.

Add a page variation, add the components, set the page as active, and publish.

Install the collaboration Lightning app, add the app components to the page, and publish.

Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure the engagement and adoption in the Community on an ongoing basis?

Download and install a Community Management package from AppExchange.

Create custom Reports and Dashboards, and share them with Community managers.

Set periodic email delivery for standard reports and dashboards.

Configure Google Analytics for the Community.

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Upload a logo image file in Login and Registration.

Use a Login Flow component to display a logo splash screen.

Reference the logo design token in the CSS Editor page.

Specify a new Community login page that uses the logo

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements: • Support encryption at rest. • Show decrypted data in the UX (user experience) to users with permissions. • Encrypt all Community data. How should the Salesforce Administrator fulfill this requirement?

Leverage Salesforce Shield to encrypt and decrypt all data at rest.

Encrypt data in portals, but not in Communities.

Create encrypted fields for Community data.

Install a third-party app from AppExchange to encrypt the data at rest.

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g., removing flags) as well as editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers

Assign the "Moderate Communities Files" permission to these members.

Assign the "Moderate Communities Feeds" permission to these members.

Activate "Allow Members to Flag" for certain members.

Activate a moderation rule for certain members.

The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers. What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community? Choose 1 answers

Koa or Kokua Community template

Salesforce Community Winter 2020

Authored by Israa Abbes

Instructional Technology

KG - Professional Development

Used 9+ times

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MULTIPLE SELECT QUESTION

45 sec • 1 pt

Northern Trail Outfitters launched a Community using the Community Service template, Community users have requested quick access to the Projects custom objects in the Community navigation. The community user profile has read access on this object.

Which three actions should a community cloud consultant take to fulfill this request?

Create a web tab for the Project object through Tabs is Setup.

Add a menu items to the Navigation Menu component

Select the list view that appears on the Project landing page.

Define a Salesforce Object menu item type for the Project object.

Define an External URL menu item type pointing to the Project list page.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user Interface for each Knowledge Base in all of these Communities.

Which step should the Community Cloud Consultant take to meet this requirement?

Create a link to the Knowledge Base in all Communities.

Merge the Communities into the Community that has the Knowledge Base.

Recreate the Knowledge Base page in all Communities.

Export the page and select it when creating a new page in all Communities.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The security model for Universal Containers is Private for the Case Object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases.

How should internal users see these Cases?

Use a share group

Use a public group

Use a sharing set

Use the role hierarchy

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Universal Containers need to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page.

What should be the first step to add this page to the site?

Create a standard page

Create an object page

Clone a standard page

Clone an object page

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.

What is an efficient way to accomplish this?

Use a shared Bootstrap CSS file in all of the Communities.

Ensure that all Community managers use the same CSS standards in all pages.

Ensure that all Communities are only using standard Lightning Components.

Create a standard theme that is used in all of the Communities.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their license?

Users with the Lightning External App license.

Users with the Customer Community Plus license.

Users with the High volume Customer Portal license.

Users with the Customer Community license.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part.

Why are users unable to see each other in the People tab?

External users can only view each other if they are in the same Account.

Users did not approve each others' Friend Requests within the Community.

The Administrator has deselected Community User Visibility.

External users cannot view each other within Partner Communities

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Salesforce Community Winter 2020

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user Interface for each Knowledge Base in all of these Communities.Which step should the Community Cloud Consultant take to meet this requirement?

Universal Containers need to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page.What should be the first step to add this page to the site?

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.What is an efficient way to accomplish this?

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.Which users will be able to edit and delete Salesforce Files based on their license?

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part.Why are users unable to see each other in the People tab?

Universal Containers needs to enable public access to a Community.How should a Salesforce Admin fulfill this requirement?

Universal Containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customize on these types of emails? Choose 3 answers

Access all questions and much more by creating a free account

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Discover more resources for Instructional Technology

Universal Containers need to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page.

What should be the first step to add this page to the site?

As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.

What is an efficient way to accomplish this?

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their license?

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part.

Why are users unable to see each other in the People tab?

Universal Containers needs to enable public access to a Community.

How should a Salesforce Admin fulfill this requirement?

Universal Containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community.

Which three aspects can UC customize on these types of emails?
Choose 3 answers