Chapter 8: Communication

Anything that interferes with the sender's creating and delivering a message and the receiver interpreting the message is called__

• communication
• distortion
• distraction
• netiquette

Communication is always a ___ way process.

• one
• two
• three
• four

_______ is the sharing of information in which a receiver understands the meaning of a message.

• netiquette
• distraction
• communication
• non verbal

When a receiver relays information, they expect _______.

• communication
• symbols
• feedback
• reaction

Delivering a message by means other than speaking or writing is called ___________ communication.

• verbal
• non verbal
• written
• oral

Information that is transmitted among workers is often transmitted through the _________.

• house
• grapevine
• fruit tree
• emails

Out of the four ways listed, which is NOT the way to overcome communication barriers?

• Listen Actively

• Select proper communication channel

• Insult the speaker when words are pronounced incorrectly

• Two-way communication

When making conference calls how should you answer the phone?

• Hello, who this?
• Introduce yourself to the caller.
• Remain on the phone silently
• Begin the conversation with no introduction at all.

Which of the following is NOT a nonverbal communication?

• Eye contact

• Arms Crossed

• Verbally talking

• Nail biting

Which is the benefit of effective communication?

• Provides appropriate resources

• Motivates employees

• Creating enthusiasm an organization through times of challenge or difficult change

• Increased productivity