Customer Engagement class activity

Customer Engagement class activity

10th Grade

65 Qs

quiz-placeholder

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Customer Engagement class activity

Customer Engagement class activity

Assessment

Quiz

Business, Computers, Instructional Technology

10th Grade

Medium

CCSS
RI.11-12.4, RI. 9-10.2, RI.11-12.3

+13

Standards-aligned

Created by

Jarel Barnes

Used 6+ times

FREE Resource

65 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the first script should come out from our mouth when customer came in?

Good morning Sir/Ms, how can I help you?

Good morning Sir/Ms, are you coming for service today?

Good morning Sir/Ms, do you have an appointment today?

Good morning Sir/Ms

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"The way that we see something based on our experience" is the meaning of...........

perception

expectation

analytical

assumption

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Provide good and consistent service. Deliver on your promises.
Reliability
Resourcefulness
Professional Competence
Personalised Responsiveness

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is company image?

The way the company takes pictures

The way the company is seen by others and represents itself

How many likes the company gets on social media

The type of logo they have

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is often the result of positive customer/client relations?

Additional stress

More competition

Repeat business

Increased training

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is essential to growth?

Short term interactions

Events

Long term interactions

Financial interest

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when you do not see the big picture?

Opportunities are focused

Opportunities are overlooked

Nothing

Growth is enhanced

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.9-10.2

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