Productivity is the result obtained from dividing ________ by ____________.

• input, output

• output, input

• process, transform

• transform, process

Which of the following is NOT productivity dilemma in US?

• Declining work ethic

• Increasing number of service workers

• Too much genes

• Changing characteristics of workforce

What is the title of the book written by William J. Abernathy in 1978?

• Declining of Productivity

• Malay Dilemma

• Dilemma in a Productivity

• Productivity Dilemma

Measurement techniques or devices is one of the characteristics of

• Productivity enhancement steps

• Successful productivity program

• Productivity procedures

• Enrichment of productivity

What is the second steps in developing a productivity improvement program?

• Assess the current situation.

• Select areas to be included.

• Develop alternative solutions.

• Follow-up the solutions.

Involve installing of new equipment, training or retraining of employees, “debugging” the new system, obtaining software are an examples of Step __________

• 4

• 5

• 6

• 7

All of the following areas could help in improving productivity EXCEPT

• Office Technology

• Motivation

• Personnel

• Work Processes

Which of the following is the suitable arrangement for housewife who have to work and care for her children at the same time?

• Job design

• Job enrichment

• Job rotation

• Job sharing

Small voluntary groups of employees who work together and who meet on a regular basis to identify, analyze, and develop solutions to their work-related problems is an example of ____________.

• Team building

• Job security

• Quality circles

• Quality of work-life

Which of the following examples show mental and emotional stress reduction activity that can be arranged by an organization?

• IT Workshop

• Family Day

• Best Employee of the Month

• Counseling program