An operation's vision statement serves to communicate

• what the organization wants to be in the future

• what the organization wants to do right now

• whom the organization is currently serving

• when the organization was created and its history

The most practical choice when many employees need the same type of training

• Drill and Practice

• Group Training

• Role-Play

• Cross-Training

A _______ is a facillity designed specifically to house large-scale special events.

• convention center 
• stadium
• Restaurant
• Catering house

There are two segments to the restaurant industry.

• Commercial and Franchise

• Corporate and Franchise

• Non Commercial and Commercial

• Commercial and Non Franchise

hospitality means __________________.

• where you go when you are sick.

• helps me to feel better when I'm all sick.

• services used when away from home including lodging and dining

• services used at home including lodging and dining

In which type of restaurant do customers order and pay before eating?

• Quick-casual

• Fine dining

• Casual dining full-service

• Family dining full-service

A person who starts and runs a business, taking on financial risk to do so is called a(n)

• chef

• entrepreneur

• manager

• investor

In which commercial segment does the event host choose the menu for a specific group of people?

• retail

• airline

• catering

• restaurant

What is defined as the combination of all the services that people need and will pay for when they are away from home?

• lodging

• hospitality

• travel and tourism

• foodservice

Check all noncommercial foodservice segment

• Airlines

• Clubs

• Health-care facilities

• Universities

• Cruise Ships