POB OBJ 7.03 MC

John says that his job duties include planning what will be done, organizing and directing workers, and solving problems related to worker productivity. His job can best be described as a:

• manager.

• bookkeeper.

• broker.

• cashier.

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating:

• technical skills.

• creativity.

• aggressive behavior.

• natural talent.

Which do managers often set in order to control the work effort?

• job standards

• hiring objectives

• expense budgets

• diversity quotas

A foreman spends time connecting with his workers on an interpersonal level. This involves communicating in ways that motivate and inspire employees toward a higher level of productivity. This task would fall under which function of management?

• directing

• controlling

• organizing

• planning

Melissa, a marketing manager for an amusement park, has a goal of increasing sales for the month of October. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase their sales numbers. Which managerial function is she performing?

• planning

• controlling

• organizing

• staffing

Which of the following is the main purpose of management:

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business’s goals

• To create a pleasant working atmosphere

Which of the following is an important function of mid-level management:

• To serve as a link between top-level and first-line management

• To prepare workers’ daily schedules

• To make sure projects meet deadlines

• To establish long-term objectives for the company

Which of the following are examples of top-level management job titles:

• President, senior vice president, and chief executive officer

• Floor supervisor, area supervisor, and section manager

• Collections supervisor, crew chief, and production supervisor

• District manager, department head, and regional sales manager

What must managers be able to do if they want employees to understand the business’s goals and be productive?

• Communicate clearly.

• Listen carefully.

• Ask questions.

• Obtain feedback.