Human Relations Chapter Review

Which are the common issues in Human Relations

• Developing Self Awareness

• Cultivating Mutual Respect

• Finishing Task

• Adjusting emotions

What are the three examples that represent the principle types of communication?

• Verbal, Non Verbal and Written

• discussion, facial expression and emails

• phone calls, hand gestures and spatial

• eye contact, smiling and hand gestures

These are the DISADVANTAGES of Written Communication EXCEPT;

• Senders will not receive immediate feedback

• It takes a considerable amount of time to produce

• It can be edited and reviewed before it is sent out.

• It is not flexible - very rigid

There are two modes of oral communication; formal and informal.

• TRUE

• FALSE

The following are the ADVANTAGES of oral communication, EXCEPT

• direct, simple and least expensive

• allow spontaneous feedback

• easily forgotten

• misunderstanding can be cleared immediately

The functions of Non Verbal (NV) communications are;

• reinforce of what is being said

• conveys emotional state

• for legal proof

• provides feedback

Outer appearance is crucial in decision making because it is the first filter.

• TRUE

• FALSE

Haptics is a form of communication through touch and Proxemics is personal space. Both are a significant factor in nonverbal communication.

• TRUE

• FALSE

This type of communication is seen by averting gaze and always apologizing inappropriately in a soft and unsteady voice. This is know as ____________

• aggressive communication

• passive aggressive communication

• passive communication

• assertive communication

This type of communicator usually try to dominate others in communication, seldom take others opinion into account. They act impulsively and do not listen well, this communicator is known as _________-

• assertive

• aggressive

• passive

• passive aggressive