Understand & Fulfill Needs
Quiz
•
Professional Development
•
KG
•
Practice Problem
•
Easy
Indah yani
Used 11+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Apa yang dimaksud dengan Understand & fulfillneed?
mencari dan memenuhi kebutuhan customer
membantu staff dalam mencari produk
bentuk konfirmasi kpd customer
menanyakan 3 pertanyaan terbuka
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Sebutkan Kepanjangan dari 3 M?
Mendengarkan
Mengambilkan
Mekonfirmasikan
Mengamati
Menanyakan
Mendengarkan
Mengamati
Mengambilkan
Mengkonfirmasikan
Menanyakan 3 pertanyaan
Mendengarkan
Mengambilkan product
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Sebutkan Hal yang harus diperhatikan dalam point Mengamati ?
Hooks customer
Tampilan Customer
Best seller
Tampilan Customer
Product yang sering dipegang oleh customer
menawarkan New arrivals
Product yang sedang dipakai Customer
Non Verbal Cues
Product yang sering dipegang oleh customer
Non verbal cues
Tampilan customer
Product yang di display
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Pertanyaan apa yg disampaikan ketika customer ingin mencari shoes ?
Heels atau flats
Warna apa ?
Untuk acara apa ?
Heel atau flats
Small atau Large
untuk acara apa ?
Untuk acara apa ?
warna apa ?
banyak slot card atau simple?
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Apa yang dimaksud dengan "Hooks"?
Tampilan/Looks customer
Kata-kata yang sering diulang oleh customer
Product yang dipakai oleh customer
Product yang sering dipegang oleh customer
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Apa yang dapat anda berikan ketika Hooks customer adalah nyaman ?
Block Heels
Card Holder
Struktural Knot Bags
Mini Bags
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Seorang ibu ingin membeli Tas untuk Travelling ?
product mana yang cocok dengan hooks tsb ?
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