8th

How many days does a customer have to add Device Protection after a device upgrade?

• 30

• 20

• 10

• 14

According to the Device Simulator, what is step 15 in creating an App Store account on a Galaxy S9 device?

• Choose Back up options

• Entering a phone number

• Create username

What two resources could you use to help your customer verify coverage and device compatibility?

• T-Mobile.com

• Grand Central

• Atlas

• Samson

Abigail had a JOD lease, but it was canceled for non-payment.

Are you able to re-open that lease?

• No

• Yes

• Once paid

Jan gets a device upgrade through Care and needs to return it.

What channel should Jan use to complete the return?

• STORE

• CARE

• VRS

I am so upset and frustrated! I'm new to T-Mobile and hae been nothing but disappointed. I really thought I was going to be getting great coverage, but I'm not at all! I keep losing calls and people say it sounds like I'm underwater all the time! My phone worked great with my previous carrier, so what's the problem with T-Mobile?"

How could Roger have been better prepared for the change in carriers?

• Proper expectations could have been set.

• Roger should have been advised to upgrade.

Eli is an existing JUMP! customer and is inquiring about switching to a JOD upgrade.

What should you tell Eli about this upgrade?

• Eli will forfeit all JUMP! benefits

• Protection <360> will automatically be added to the account.

• JUMP! SOCs will be removed from the accounts.

Mateo goes to a T-Mobile retail store, opens a new account, and buys a new device. When Mateo gets home begins to rethink this decision and considers returning the device for a different one but keep the account.

How long does Mateo have to decide?

• 4 DAYS

• 14 days

• 30 Days

P360 includes McAfee Mobile Security Services.

Which of these other options are also included with that plan?

• screen protector coverage

• jump

• insurance (lost/stolen/accidental damage

• lifetime case replacement

What do you use to check Colby's device from VERIZON compatibility?

• MOBILE NUMBER

• IMEI

• location