FSL5

Universal Containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for field servicing, sales, and reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's container?

• Create an asset hierarchy on the Account with the container as the root asset and the parts as child assets.

• Add the container as an asset on the Account and make the parts internal assets.

• Add the container as a product on the Account and the parts to a child products related list.

• Create a hierarchical relationship between the parent product container and the child parts products

Universal Containers products need to be traceable from the factory to customer sites. The products are installed using disposable kits.

How should the Consultant configure this?

• Create the products and the installation kits as un-serialized inventory.

• Create the products and the installation kits as serialized inventory.

• Create the products as serialized inventory and the installation kits as un-serialized inventory.

• Create the products and the installation kits as a single serialized product.

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

• Utilize a custom Global Price Book and add all products as Price Book Entries.

• Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

• Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

• Create customer-specific Price Books and add all products as Price Book Entries.

Time Sheet entries can be associated to which two objects?

Choose 2 answers

• Work Order Line Item

• Assigned Resource

• Service Resource

• Work Order

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region.

Each inspection should be completed within a single visit and include all installed assets on site.

Which two Maintenance Plan settings should the Consultant recommend?

Choose 2 answers

• Service Appointment Generation Method - One Service Appointment per Work Order

• Work Order Generation Method = One Work Order per Asset

• Work Order Generation Method - One Work Order Line Item per Asset

• Service Appointment Generation Method - One Service Appointment per Work Order Line Item

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

• Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book

• Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book

• Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

• Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Universal Containers provides multiple service types (l.e. Installation, Maintenance, Break/Fix). Each service requires a variety of skills and certifications for a resource to excel.

Which two configurations should a Consultant implement to meet this requirement?

Choose 2 answers

• Assign the appropriate Skills to Resources.

• Use Work Types with Required Skills.

• Select the relevant Work Types for each Resource.

• Create Multiple Work Orders Line Items per service.

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher?

Choose 3 answers

• Select multiple Service Appointments from the list and bulk schedule them.

• Select a Service Appointment from the list, use the "Change Status action and "Dispatch.

• Select a Service Appointment from the list and use the "Schedule action.

• Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.

• Select a Service Appointment from the list, use the "Edit" action and allocate the resource,

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.

What are two ways the Consultant can meet this requirement?

Choose 2 answers

• Configure and add excluded and required resource business objectives to scheduling policies.

• Configure customer preferences on the Service Resource record.

• Configure resource preferences on the Account or Work Order.

• Configure and add excluded and required resource Work Rules to scheduling policies.

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and knowledge Article requirements defined.

What should a Consultant recommend to achieve this requirement?

• Skill Requirements, Work Types, and Case Process

• Work Types, Skill Routing, Skill Requirements, Operating Hours, and Data Categories

• Case Process, Work Types, and Record Types

• Work Types and Skill Requirements