8th Grade Unit 4- On The Phone

Anna : Hello, Newtech Company. How may I

help you?

Steve : Hello! This is Steve Johnson. I have a

problem with my new television.

Anna : OK, sir. I’ll put you through to our

technical support department. Please, hold on.

Steve : Thanks.

The conversation is between Steve and - - - -.

• the municipality center

• the customer service

• the tourist agency

• the emergency service

Andrew : Hello, Andrew speaking.

Nicole : Hi, this is Nicole. Can I speak to

Richard?

Andrew : I’m afraid he has gone out. Would

you like to leave a message?

Nicole : - - - -? My number is 325 67 92.

Andrew : OK. I’ll tell him. Bye!

Choose the correct option to complete the

dialogue.

• Do you know his number

• Could you tell him to call me

• Do you know where he is

• Can I take your number

Mary : How do you communicate with your

friends?

Tommy : I prefer - - - - because I like seeing their

faces while talking to them.

Choose the correct option to complete the conversation.

• sending emails

• making phone calls

• video chats

• sending messages

Mike: "To me, the most entertaining

way of communication is to

use social networking sites.

I don’t like old fashioned

ways like writing letters or

postcards."

Which picture shows Mike’s communication choice?

• 
• 
• 
• 

• 
• 
• 
• 

Sophie : Hello, Aqua Hotel. May I help you?

Harry : Hi! I’d like a room for two between July 10

and 15.

Sophie : Alright. Hold on a moment, please. I’ll

check the rooms… I’m sorry, but our

rooms aren’t available on that date. How

about next week, between July 17 and

22?

Harry : That’s OK. I can take it.

Sophie : Can I have your name and surname

please?

Harry : Harry Wilson.

Sophie : Thank you, Mr. Wilson. Your room is

reserved. Have a nice day!

Which one is TRUE?

• Sophie puts Harry through to the hotel

  manager.

• Harry has to change his vacation date.

• The Aqua Hotel is available between July 10

  and 15.

• Harry can’t make a reservation at the hotel.

Hello! I'm Lucy. I work at a municipality call

center. My job is to receive phone calls from

customers and try to solve their problems from

8 to 5 o'clock. So I spend nearly six hours on the

phone talking with different people. When I

finish my work, I never want to call anyone. If I

need to contact my friends or family, I only

prefer sending messages.

Which question does NOT have an answer in the

text?

• What does she do at work?

• How does she keep in touch with her friends?

• What time does she leave work?

• How many customers call her every day?

Secretary : Big Dreams Company. ................?

Bill : Hello. This is Bill. Could you put me through

to Mr. Green?

Secretary : Let me try to connect you. Hold on

a minute... I'm sorry he isn't available now.

..............................?

Bill : Can you please tell him Bill called?

Secretary : It's a bad line ....................?

Bill: Can you please tell him Bill called?

Secretary: Of course! Goodbye!

Which question does the secretary NOT ask

Bill?

• Would you like to leave a message

• Can you spell your name, please

• How can I help you

• Could you speak louder, please

Peter: Hey, Mary! Look. ..................... .

Mary: That's right. We should call the police.

Where is my mobile phone?

Which of the following completes the dialogue?

• A stranger is asking for some help to find his

  way

• That girl is donating clothes for people in need

• Somebody is breaking into our neighbour's

  house

• That man is looking for his keys in the street

You call your friend, Kate. Her mum picks up the

phone. She says Kate is not available at that

moment. Leave a message for your friend.

• Do you want to leave a message?

• Could you tell her to ring me back later?

• Can you put me through to her, please?

• Can you hold on, please? I'll connect you.