Disposition Quiz #1- Day 3

Disposition Quiz #1- Day 3

Professional Development

11 Qs

quiz-placeholder

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Disposition Quiz #1- Day 3

Disposition Quiz #1- Day 3

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You have reached a voicemail box, but are unable to leave a message because it is full. What is your final disposition?

Left Message

A No Contact

Call Back Later

Dealer Follow-Up

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

The call was disconnected AFTER you verified your customer, but your customer DID NOT state that they do not want to be contacted. What is your final disposition?

A No Contact

Call Back Later

Left Message

Wrong Number

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You call the number on the customer record, but no one answers. What is your final disposition?

A No Contact

Remedy Refusal

Call Back Later

Wrong Number

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Your customer requests a call back later and provides an updated phone number. What is your secondary disposition and your final disposition?

None, No Contact

None, Customer to Schedule on Own

None, Call Back Later

Updated Contact Info, Call Back Later

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Your customer is a resident of California and referenced the CCPA. What is your final disposition?

No Contact

DNC

California Privacy Act

Call Back Later

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Your customer requests to stop receiving phone calls and mail regarding this recall. What is your final disposition?

No Longer Driving Vehicle - Sold

DNC

No Contact

Customer to Schedule on Own

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You speak with the customer's roommate. The person on the record isn't home. What is your final disposition?

Not Prepared to Schdule

Call Back Later

DNC

No Contact

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