Chapter1 - Activity (Formal vs. Informal)

1. Which sentences can be used to deliver good news in the formal way?

• Congratulations!

• We can confirm that…

• I am pleased to announce that…

• Well done!

How can you write to offer help to your friend?

• May I help you?

• Please do not hesitate to ask me if you have…

• I appreciate your help

• Do you want me to…

If you would like to send files to your boss, how can you write?

• Here are attachments.

• I’ve attached...

• Kindly find the attached…

• Here you are

Which sentence is informal way to refer to previous contact?

• With regard to…

• Re your last email...

• Regarding to your email requesting for…

• With reference to…

Which sentence you can use to decline a request from a client?

• Sorry to let you know that…

• Unfortunately, I can’t…

• We regret to inform you that…

• In answer to your question…

What is the formal way to offer final comments in your email?

• Do not hesitate to contact us again.

• If there’s anything else, just let me know.

• Thanks for your help.

• Very kind of you to help me.

How do you deliver good news to your colleague?

• I would like to inform you that…

• You will be pleased to hear that…

• I want to share the good news!

• I am sorry to let you know that…

Choose all the formal way to close your email?

• Cheers!

• Best regards,

• Best wishes

• Your sincerely

Which sentence is NOT to acknowledge that you have received their email?

• Thank you for reaching out to us.

• Thank you for contacting us.

• Thank you for writing to us.

• Thank you for helping me.

Which sentence is a formal apology?

• I'm really sorry I forgot our meeting

• I would just like to apologize for forgetting our meeting

• Look, I just forgot, okay.

• Sorry I'm late