DRIVE THRU ELITE TEAM

HERE ARE THE 4 CUSTOMER EXPECTATIONS EXCEPT;

• WARM WELCOME

• FAST SERVICE

• ACCURACY

• QUANTITY

ONE OF THE CUSTOMERS EXPECTATIONS IS WHEN CUSTOMERS EXPECT WARM, FRIENDLY, SINCERE WELCOME FROM ANY CREW ASSIGNED ON EACH WINDOW

• FAST SERVICE

• WARM WELCOME

• QUALITY

• ACCURACY

ONE OF THE CUSTOMER EXPECTATIONS IS TO PROVIDE FAST & EFFICIENT SERVICE, CREW SHOULD BE ATTENTIVE ORDER-TAKING PROCESS TO GET THE ORDERS CORRECTLY

• ACCURACY

• FAST SERVICE

• QUALITY

• WARM WELCOME

ONE OF THE CUSTOMER EXPECTATIONS IS ASIDE FROM THE ORDER-TAKING PROCESS, OTHER PROCESSES IN THE DT SHOULD ALSO BE ACCURATE

• ACCURACY

• FAST SERVICE

• QUALITY

• WARM WELCOME

ONE OF THE CUSTOMERS EXPECTATIONS IS WHEN PRODUCTS SHOULD BE SERVED HOT & FRESH TO CUSTOMER AT ALL TIMES.

• ACCURACY

• FAST SERVICE

• WARM WELCOME

• QUALITY

DRIVE THRU TURN AROUND TIME

• 100 secs

• 120 secs

• 125 secs

• 90 secs

STARTS WHEN THE CUSTOMER REACHES WIN1 & ENDS WHEN CUSTOMER IS PRESENTED WITH ALL THE ORDERS.

• DT TAT

• FAST SERVICE

• ACCURACY

• QUALITY

WHY IT IS IMPORTANT TO ACHIEVE THE DT TAT?

• TO SELL 100 DOUBLE GO LARGE

• TO MAXIMIZE DT CAPACITY

• TO DO SUGGESTIVE SELLING

WHY IT IS IMPORTANT TO ACHIEVE THE DT TAT?

• TO SELL 100 DOUBLE GO LARGE

• TO ACHIEVE QUEUING TIME

• TO DO SUGGESTIVE SELLING

THE MAIN EFFECT OF NOT ACHIEVING DT TAT IS HIGH CUSTOMER COMPLAINTS DUE TO POOR SERVICE.

• FALSE

• TRUE

• MAYBE