A: Hi,Mark. This is Kelly. Can I talk to Betty?

B: ................ a minute,please. I'll get her.

• hold on

• count on

• hang up

• repeat

Most of the teenagers prefer sending text mesages to .............. with their friends.

• confirm

• pick up

• communicate

• hang up

A: How do you usually .............. with your friends?

B: I usually call them on their mobile phones.

• keep in touch

• hold on

• call back

• leave

A: Can I speak to Mr. James,please?

B: ..............., he isn't available at the moment. Would you like to leave a message?

• Hang up

• Yes,please

• I'm afraid

• busy

My mobile phone is .............. I must take it to the telephone shop and have it fixed.

• available

• busy

• broken

• engaged

Put the dialogue in correct order.

1- Could I speak to the manager,please?

2-Could you repeat that? I can't hear you well.

3- Yes, please. Could you tell him to contact me? It's important.

4- I'm sorry, he isn't available. Would you like to leave a message?

5- Could you tell him to contact me? It's important.

• 1-2-4-3-5

• 2-3-1-5-4

• 1-4-2-3-5

• 1-4-3-2-5

• Social networks are more popular than text messages among teenagers.

• Texting messages is the least popular way of communication.

• Less than half of the teenagers prefer video chats to sending e-mails.

• Half of the teenagers prefer sending e-mails.

• call back

• pick up

• hang up

• hold on

What is the purpose of Maria's call?

• To book a room at the hotel.

• To make a complaint.

• To report a delivery problem.

• To get more information about an event.

A:Hi, Tony's speaking. Can I speak to Lily,please?

B: I'm afraid, she is not ............ at the moment. Would you like to leave a message?

Complete the dialogue with an appropriate word.

• busy

• engaged

• available

• urgent