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Quiz #2. Learning more about Disney Plus

Authored by Mariana Perez

Other

1st - 3rd Grade

Used 14+ times

Quiz #2. Learning more about Disney Plus
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How are you feeling today?

On fire!!!

I just want to sleep

I don't know what I'm doing here

I need my breakfast

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the CAMP tool means?

Connect/Acknowledge/Magic/Personalize

Create/Acknowledge/Magic/Personalize

Connect/Acknowledge/Match/Personalize

Create/Acknowledge/Make/Personalize

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can you do if you don't find the customer's account in SNOW?

Do not create the incident

Type donald duck email address

Create the consumer

Make it up

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many chats can you receive at the same time?

1

2

3

4

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you look up for a customer's account?

Email address

First and last name

Last four digits of CC

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you fill up in the work notes in a common interaction?

Reason / Resolution / Incident Number

Reason / Resolution / Personal information of the consumer

Reason / Resolution / Additional Info

None of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a closing you have to mention..

Recap / Your name / Survey

Offer assistance / Survey

Survey / Recap / Offer assistance

Anything you want

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