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REVIEWER 2021 pt.2

Authored by Derick Iledan

Professional Development

Professional Development

10 Questions

Used 18+ times

REVIEWER 2021 pt.2
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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

True or False: An 8 digit pin is required to access the customer's MyAccount?

True.

False.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Multiple Choice: Which answer applies to Grand Central tickets?

Submit for service issues.

Submit for account issues

Submit for device issues.

Submit for billing system issues.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True of False: Access to data at 4G/4G LTE/5G speeds depends on the compatibility of the phone or tablet.

True.

False.

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

True or False: Each individual MDN on the account can have it's own MyAccount.

True.

False.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: The reason for the credit adjustment must be appropriate for the adjustment reason selected.

True.

False.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Multiple Choice: Where can agents find the PUK Code on the customer's account?

Customer 360 View. The home screen of the customer's account.

By clicking on the IMEI number.

By clicking on the customers account name.

None of the above.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

True or False: After searching for the solution to the customer's issue using Metro by T-Mobile tools, agents can also search the internet to solve the customer's problem.

True .

False.

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