Change Management

What must a manager do in order to help subordinates through change?

• Make sure subordinates only express positive emotions

• Understand the changes effecting the organization

• Express the same emotions as subordinates

• Resist the change so subordinates know you are on their team

What must a successful manager be familiar with in order to handle change?

• How to avoid change

• Where to go for help in dealing with change

• Where the outside and inside forces originate

• Predicting when change is going to occur

Which of the following is an example of a distuption?

• The introduction of a new leader

• The development of a new product

• The development of the Internet

• A new streamlined process designed to save time

Which of the following individuals understand and supports changes in an organization?

• managers

• change agents

• subordinates

• consultants

Who can sometimes be the most effective at getting people to buy into change?

• managers

• consultants

• subordinates

• senior leadership

Which change model did most experts use from the 1950s - 1970s?

• Falling water metaphor

• Calm-waters metaphor

• Raging river metaphor

• White-water rapids metaphor

Which change model represents the most recent view?

• Falling water metaphor

• Calm-waters meetaphor

• Raging river metaphor

• White-water rapids metaphor

The _______ stage of calm-waters metaphor occurs when managers and change agents help organization members understand the need for change.

Whose ideas are the calm-water metaphor based on?

• Kurt Lewin

• Stephen Covey

• Peter F. Drucker

• George Odiorne

Which step of the calm-waters metaphor occurs when managers and change agents seek to reward members moving in the right direction?

• The freezing stage

• The unfreezing stage

• The moving stage

• The refreezing stage