Final Test : English for Business

What is the polite question for taking a message? (Unit 1)

• Do you want to leave a message?

• Do you want to give him a note.

• What do you want to say to him?

• Would you like to leave a message?

What would you say if you set up an appointment for someone? (Unit 1)

• I have an appointment with my doctor at 10 a.m.

• I made an appointment for 1.30 p.m.

• I’m calling about our meeting at Bai Yok tower tomorrow.

• I made an appointment for you to see my boss tomorrow morning.

Which occupation involve providing customer service? (unit 1)

• an engineer

• a teacher

• a scientist

• a receptionist

Which sentence is a meaning of ‘customer service’? (unit 1)

• the process of service to customers before, during and after a purchase.

• the process of learning, teaching and training.

• a business that makes or produces good in large quantities.

• a process where good or service that brings from one country to another.

George: I’m calling about booking 2 suite rooms.

An officer: __________________

George: I want to book 2 suite rooms. (unit 1)

• Sorry, could you say it again, please?

• Sorry, there are no rooms enough.

• Excuse me, can I have your number?

• Excuse me, van I have your extension?

Where does sender’s address normally placed on a business letter? (unit 2)

• in the bottom left corner

• in the top center

• in the bottom right corner

• in the top- right corner

Which item should NOT be included in a sender’s address? (unit 2)

• company’s name

• Telephone number

• company’s address

• date of birth

What is the salutation word used in business letters? (2)

• Hello

• Dear Sir/ Madam

• Greetings

• What’s up?

In the first paragraph in the body of the letter, what does the content normally contain? (2)

• Introduction and reasons for writing the letter

• information and detail of the letter

• a summary of the letter or what a sender asks the recipient to do

• a sender’s address, company’s name, company’s address, telephone number, and email address

If you use a punctuation after the salutation, you must end ___________ with a punctuation as well. (unit 2)

• the recipient’s address

• the complementary closing

• the body of letter

• a job title