CM Final Review #1

A leader’s willingness to take credit and blame for his/her actions is called:

• accountability

• decisiveness

• empathy

Reading is important in the workplace because of the need to read:

• Shakespeare’s great works.

• a personal text from a coworker.

• instructions from the supervisor.

When addressing someone involved in a conflict:

• use "you" messages.

• use profanity.

• talk to him/her in a private location.

Which often has the most effect on the understanding of a spoken message?

• What is said

• What is heard

• Nonverbal communication

Most ethics problems in the workplace involve:

• loyalty

• dishonesty

• punctuality

Which group is most influenced by peer pressure?

• teenagers

• senior citizen

• adulthood

When laid off from work, a person:

• is forced to retire and take benefits.

• cannot look for another job.

• may qualify for unemployment insurance.

Getting adequate rest is related to:

• improved productivity.

• missing more workdays.

• having less energy.

When a person has a job that is enjoyable, mental health is generally:

• unaffected

• good

• negative

According to research, attitudes toward work and personal responsibility are first formed as a/an:

• infant

• preschooler

• adolescent