Reception

A Receptionist provides the first impression of the organisation. (True or False)

• True

• False

How long does it take to get an impression of someone?

• 7 days

• 7 minutes

• 7 secs

• 7 hours

What method of communication uses no sound or written media?

• E-mail

• Telephone Survey

• Face to Face Interview

• Non-verbal communication/body language

When someone arrives at Reception who is not an employee of the organisation what record must be completed?

• Staff In/Out Book

• Visitors Book

• Appointments Diary

What is the name of the piece of equipment used when you only have a paper copy of a document and you wish to send it electronically?

• Computer

• Telephone

• E-mail

• Fax machine

Why are visitors issued with a Visitors Badge by the Receptionist?

• So they look like everyone else.

• So that we know they have been at reception and signed in.

• So they have a keepsake from their visit to the business.

• To allow them through the security doors.

What software would you use to record appointments for the organisation?

• Electronic Diary

• Table in Word Processing

• Spreadsheet Grid

• Electronic Mail

On the wall in the Reception/Waiting area there may be a diagram showing the staff in the organisation and their positions eg. Sales Manager, Sales Assistants etc. What is this called?

• Visitors Book

• Company Handbook

• Organisation Chart

• Powerpoint

What is recorded in the Visitors book? Look at the options below and select the best one. HINT, read them carefully.

• Date, Time In, Name

• Date, Time In, Time Out, Name and Organisation

• Date, Time In, Time Out, Name, Organisation and who they wish to see.

• Date, Time In, Name, Organisation and who they wish to see

In the Reception area for security they sometimes have CCTV. What does CCTV stand for?

• Closet Call Television

• Closed Circuit Television

• Carbon Copy Television

• Couldn't Care Television