Hotel Reservations Department

Reservations department deal with different type of customers, which are these?

• Retailers agencies, wholesalers, OTAS, companies and others

• Just guests and VIPS

Forcasting occupancy means:

• Projecting the future occupancy

• Calculated rates

• Booking rooms

He or she is a person who stay in the hotel:

• Customer

• Guest

• Wholesaler

• Retailer agency

Why is it important reservations department at the hotel?

• Elaborates forecasting reports and booking rooms with customer requests.

• Receives guest at the hotel

• Helps with the bags.

•Whole Saler is a

• Sells mass tourism packages to retailers with hotel, flight ticket, and transportation and others..

• Sells individual tourist services to the guests.

• On line travel agencies like expedia

Reservations status(booking status) is a division of:

• Confirmed (no payment), cancelled and guaranteed (credit card or payment).

• Confirmed booking

The old hoteliers used to have the reservations department as part of the Rooms division, today this department joins the ___________ department as it contributes the hotel's incom