Which of these is NOT a monetary method of motivation?

• Comission

• Pay Rise

• Recognition

• Bonuses

What are TWO benefits of a motivated workforce?

• Results in better productivity

• customer service will most likely improve

• you can pay them less because they're enjoying work

• they only work when they feel like working

Which of the following is NOT the key element of motivation?

• Intensity

• Pervasive

• Direction

• Persistence

Which of these is NOT a category in Maslow's hierarchy of needs?

• Social

• Travel

• Esteem

• Safety

Motivating staff by giving them additional responsibility is known as ...

• Delegation

• Delayering

• Job Enrichment

• Job Rotation

Whose theory was X & Y?

• Taylor

• Maslow

• McGregor

• Herzberg

According to Abraham Maslow, human needs can be divided into how many types?

• Three types

• Four types

• Five types

• Six types

Mira feels like her hard work is never recognised. Which level of needs (Maslow) is not being satisfied?

• Self-Esteem

• Social

• Self-Actualisation

• Physiological

Whose theory was “Two factor Theory”? satisfaction and dissatisfaction

• Herzberg

• Taylor

• Mayo

• McGregor

Which is NOT a dimension in Maslow's Hierarchy of Needs?

• Ego

• Physiological

• Safety

• Esteem