Working in Animal Care

A 17 year old workd in a pet shop for 6 hours. What is the minimum rest beat they are entitled to each day?

• 20 minutes

• 30 minutes

• 40 minutes

• 60 minutes

A trainee cattery worker would not be expected to perform which of the following tasks?

• Clean out the cages.

• Answer the phone

• Supervise another member of staff.

• Feed the animals.

What is the PDSA's main aim?

• To rescue stray animals.

• To represent the health and welfare interests of dogs.

• To prevent cruelty to animals.

• To provide low-cost health care to animals.

Who is the BSAVA Congress aimed at?

• Veterinary Professional specialising in farm animals

• Veterinary Professional specialising in zoo animals.

• Veterinary surgeons

• Veterinary professionals specialising in companion animals.

A member of the public spills a hot drink whilst visiting an animal rescue centre. Who is responsible for reporting the incident?

• The most senior member of staff.

• Any member of staff who sees the spillage.

• The member of the public who split it.

• The owner of the rescue centre

A company that uses national or international branding, but is not owned by the brand, is known as a what?

• A franchise

• A limited company.

• A chain.

• A sole trader.

Why might a company have a complaints procedure?

• It is a legal requirement.

• To ensure a complaint is resolved smoothly.

• So it can be sent to any customer who complains.

• So the complaint can be passed on to someone else.

A zoo needs to make sure that all visitors and staff sanitize their hands properly before entering and after leaving the premises. What would be the best way to communicate this

• On social media.

• Through the zoo's web site.

• By printing some leaflets.

• By displaying posters at the entrance.

Someone posts a negative comment about the rescue centre in which you work on a social media account. What should you do?

• Reply immediately using the centre's account, telling then they are wrong.

• Wait until the next day, then reply using the centre's account, asking then to never visit again.

• Do nothing and discuss the post with your manager.

• Reply using you personal account.

Which one of the following is not an e-safety risk?

• Posting your address on a social media account.

• Liking a friend's post.

• Clicking on a link in an email from a stranger.

• Not checking your privacy settings on a social media account