Classifying Hotel Functional Areas

Which of the following is NOT a 'back of house' role in an hotel? (a role which does not deal directly with the customers)

• accounting

• maintenance

• reception

• chefs

What does FOH mean in an hotel context?

• Front of hotel

• Fear of harrassment

• First on hand

• Front of house

Which of the following is NOT an international hotel chain:

• Premier Inn

• Hilton Hotels

• Best Western

• Marriott Hotels

Handles everything related to selling rooms, check ins, check outs and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

Hotels located near an airport is known as

• Airport hotel

• Downtown Hotel

• Resort

• Casino Hotel

The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as

• Cleaning department
• Front Office department
• Housekeeping department
• Maintenance department

One of the front office functions includes

• guest registration

• cleaning the room

• handling room service

• maintaining guestroom status

Which of the following section does not operate under Front Office?

• Reception

• Cashiering

• Laundry

• Concierge