Chapter 9 Internal and External Communication

The features of effective communication include (you can choose more than one answer):

• feedback

• receiver

• telephone

• sender

• medium

One-way communication does not require a feedback.

• True

• False

Which of the following is not an example of Internal Communication?

• Please do not smoke in the staff lounge.

• Your refund has been approved and processed.

• Keep this door locked at all times.

• The proposal is due next Friday.

What are the factors to consider when choosing an appropriate communication method? (You may choose more than one answer.)

• Speed

• Transport

• Cost

• Need for feedback

• Leadership style

The following are types of written communication except

• Email

• WhatsApp

• Meeting

• Letter

Identify the advantages of using visual communication. (You can choose more than one answer.)

• No feedback is given.

• Present information in an attractive way.

• Make a message clearer by adding a chart or diagram.

• Easier for some readers to understand the information.

Which of the following medium is not suitable to use to terminate the employment of a worker? (You can choose more than one answer.)

• Email

• Letter

• Phone

• WhatsApp

• Zoom meeting

Identify one advantage of conducting a meeting.

• Information can be given out quickly.

• Permanent record of the message is needed.

• Takes longer because feedback is required.

• In big meetings, there is no way of telling if everyone is listening.

Downward communication does not allow for feedback

• True

• False

Upward communciation is when a message is passed from subordinates to ___.