Day II review

Deming cycle is

• PDCA

• ACDC

• TSA

Value is

• All what customer is willy to pay for

• Any activity performed in process

MUDA is

• Non-value adding activity

• Value-adding activity

The most important waste is

• Inventory

• Overporduction

• Waiting

Turtle diagram describes

• Process flow (LT, TT, CT, etc.)

• Process details (description step by step)

• Process basics (Name, owner, Inputs, Outputs, etc.)

The most common Process Maturity Model is

• 3 level

• 4 level

• 5 level

Five whys (or 5 whys) is technique used to

• explore the cause-and-effect relationships underlying a particular problem

• task management

• balance workload

Bottleneck results in

• improved capacity of the whole chain or process

• reduced capacity of the whole chain or process

• is not impacting process capacity

Flow is

• how work progresses through a system

• how efficiently the resources are used